Frequently Asked Questions

All Questions

Use the search box to filter questions, or browse all questions below. For plan-specific questions, refer to the selection matrix.

• What is Airllo Mobile?

  Airllo Mobile is a UK-based eSIM service providing instant digital mobile data plans for international travellers. We partner with leading mobile networks worldwide to deliver reliable connectivity.

• How does the selection matrix work?

  The selection matrix on our Pricing page allows you to compare plans across multiple dimensions: destination coverage, data allowance, validity period, speed, and price. Simply identify your requirements in each column to find the best match.

• Can I use Airllo Mobile eSIM for streaming?

  Yes. Our plans support streaming services. However, streaming consumes significant data. We recommend a plan with at least 5GB for a week-long trip if you plan to stream regularly.

• What is the difference between a data plan and a voice plan?

  Our plans are data-only. They do not include voice calls or SMS. For voice, use your home SIM or a VoIP application over the eSIM data connection.

• How secure is my eSIM?

  eSIM technology uses the same security standards as physical SIM cards, including encryption and authentication protocols. Your eSIM profile is protected by your device's security features.

• Can I use Airllo Mobile in sanctioned countries?

  We do not offer plans for countries subject to international sanctions. Our Service Area page lists all supported destinations.

• What is the process for a business account?

  Business accounts are available for companies with multiple travellers. Contact us at [email protected] to discuss volume pricing and account management options.

• How do I get a VAT receipt?

  VAT receipts are available on request. Email [email protected] with your order number and we will provide a VAT receipt within 2 business days.

• What is your data retention policy?

  We retain customer data for the minimum period required by UK law. Full details are in our Privacy Policy.

• Can I use Airllo Mobile eSIM for IoT devices?

  Our plans are designed for smartphones. IoT device compatibility varies. Contact support to discuss specific use cases.

Glossary of eSIM Terms

eSIM

Embedded SIM — a digital SIM card built into your device that can be programmed remotely without a physical card swap.

QR Code

A machine-readable code used to download and install an eSIM profile onto your device.

MVNO

Mobile Virtual Network Operator — a company that provides mobile services by leasing capacity from physical network operators.

MNO

Mobile Network Operator — a company that owns and operates physical mobile network infrastructure.

APN

Access Point Name — a gateway setting that connects your device to the internet through a mobile network.

LTE

Long-Term Evolution — the technical standard for 4G mobile networks, offering speeds typically between 10–100 Mbps.

Dual SIM

A device capability allowing two SIM profiles (typically one physical SIM and one eSIM) to be active simultaneously.

Data throttling

The intentional reduction of internet speeds after a data usage threshold is reached.

Validity period

The time window during which a data plan is active, beginning from the date of first use.

Top-up

An additional data purchase that extends the allowance on an existing active plan.